Raise your standards to improve customer satisfaction
Receive 5-star customer reviews every time by engaging your hospitality teams and equipping them with the know-how to serve your customers in the best way possible.
Retain your employees for longer
The average turnover rate in the hospitality industry is a staggering 80%, and with long shifts and unsociable hours, it can be easy to see why.
Ocasta Engage offers an efficient and effective solution for recognising and rewarding your frontline teams, allowing both managers and colleagues to quickly and easily show appreciation for their co-workers.
Whether recognising a server for their 8-hour evening shift or commending a housekeeper for exceptional cleanliness during a recent inspection, these simple gestures can significantly boost employee morale.
Reduce time to competency
In the hospitality sector, the increasing costs of day-to-day operations and the resources spent on training fresh recruits can rapidly become a financial burden.
Speed up time to competency for new hires and seasonal workers while potentially saving up to £3,000 per new hire in training expenses.
Ocasta Engage offers a smooth digital onboarding process that's both easy to navigate and accessible from anywhere at any time. This allows your hotel and restaurant teams to efficiently complete essential training and compliance requirements, all with continuous guidance and support as they take their initial steps in the hospitality industry. Speed up their readiness for work, have a happier team, and reap the long-term financial benefits.
Customised comms for your frontline teams
The fast-paced and demanding nature of the hospitality industry often inundates your front-line teams with an overload of information to stay updated.
Prevent overwhelm with Ocasta Engage's personalised news feed, targeted notifications, and internal calendar, making it remarkably easy to remain well-informed.
Say goodbye to confusion and hello to crucial, customised information for every one of your front-line staff members. Keeping abreast of essential updates, such as strategic priorities, customer reviews, key projects and plans, and inspections, now requires just a few minutes of your team's time.
Make comms relevant
Maintaining a consistent message and fostering alignment with your strategic goals can pose a challenge when your communications go unnoticed.
Trying to reach everyone with a generic message across platforms such as SharePoint, Workplace, email, and WhatsApp isn’t the most effective strategy.
Instead, leverage Ocasta Engage by delivering your news, articles, and alerts exclusively to the teams who require them. This approach guarantees that your communications consistently reach the appropriate people and always land successfully.
Minimise the learning-doing gap
Training your team consistently to keep up with changing customer demands is crucial in your hospitality business, but when your teams have little time to learn, it can lead to a learning-doing gap.
The illusion that your teams know what they are doing, but your guest ratings say otherwise. Bridge this gap by adding short microlearning questions to your communications with Ocasta Engage. This way, you can be sure that your team has the right knowledge at the time of need to serve your customers in the best way possible. After all, in the hospitality industry, nothing less than a 5-star rating will suffice.
Companies that have adopted microlearning have seen a 130% increase in engagement and productivity over those that don't use it. 78% of the employees felt more confident in task completion after the microlearning
Staying compliant in your hospitality business
Your teams aren’t just tasked with exceptional customer service; they are also expected to stay compliant 100% of the time. Staying on top of health and safety regulations, licensing and permits, alcohol regulations, accessibility, and data protection laws is no easy feat.
Ocasta Engage offers trackable acknowledgements, so you can urgently require your hospitality team to confirm their understanding and adherence to every compliance document you send. You can schedule these acknowledgements for daily, weekly, monthly, or yearly reviews, ensuring immediate adherence to industry standards.
Keep on improving your service and standards
Gone are the days of uncertainty — Ocasta Engage’s data-driven insights offer precise guidance, delivering a clear roadmap to success for your hospitality teams.
By strategically focusing your training and comms efforts where they matter most, you will experience a rise in employee engagement, allowing you to deliver unparalleled customer service, which your competitors can’t compare to.