Simplify comms and training to amplify performance in telecoms
Support your telecoms teams with what they need to deliver exceptional service. Improve your customer’s experience, employee engagement and compliance rates with Ocasta Engage.
Know-how. Supercharged.
For all telecoms departments.
Discover how Ocasta Engage works for every department across your telecoms business.
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Ensure your frontline retail team heads into store with all the knowledge they need at their fingertips. Latest promotions, data plans, and handset information can be accessed at the touch of a button, targeted comms are displayed in their personalised newsfeed, and knowledge can be embedded with microlearning in as little as 5 minutes during store downtime.
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A day of cold calling, door-to-door visits and paperwork can leave your field sales teams feeling disconnected and like they have little time for learning. Keep them connected with targeted comms and reward them for their hard work. Make learning quick and easy track with a searchable knowledgebase and microlearning.
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Your field operatives engage with your customers daily, making it imperative that they consistently deliver exceptional service. However, with their hands full installing telecom equipment, performing network maintenance, conducting site surveys, and responding to emergencies, keeping them well-informed about the latest customer service best practices can be challenging. To ensure they stay updated and aligned with these crucial practices, make it easy for them to access the information they need no matter where they are or what they’re doing.
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As a telesales professional, working in the telecoms industry presents significant challenges. Your team operates under the constant pressure of meeting sales targets while navigating the complexities of telecom products, ever-evolving customer preferences, stringent regulatory requirements, and the need for ongoing skill enhancement. Simplify their journey by offering a user-friendly app that effortlessly keeps them informed, up-to-date, and compliant.
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Your customer care and web chat agents handle inquiries via phone, email, and web chat, tackling various issues, from billing to technical troubleshooting. Balancing these tasks, along with participation in training sessions and a focus on customer satisfaction in the ever-evolving telecom landscape, can feel near impossible. Streamline their training and communication with a simple app that fits their busy schedules, helping them stay well-informed so they can deliver the best customer service.
Make it easy to keep your telecoms teams in the know
The volume of information your telecoms teams need to retain can be overwhelming and without targeted, timely communications, embedding knowledge becomes challenging.
Cut through the noise with Ocasta Engage’s personalised news feed, targeted alerts and internal calendar, which make staying in the know unbelievably easy.
No more clutter, just business-critical information tailored to each frontline employee. Whether they’re a sales associate at your store or a customer service representative on the telephone. Staying relevant and up-to-date with product updates, promotions and seasonal sale events now takes just a few minutes.
“We’ve never had performance like this with any of our platforms”
Jody Myers - Head of Central Operations at Virgin Media
Make learning easy and quick for those that ‘don’t have time to learn’
Your frontline telecoms teams are busy providing technical support, offering the best phone packages or troubleshooting network coverage issues, so attending workshops or doing long courses on traditional LMS’s just isn’t realistic or effective.
Bridge this gap by introducing microlearning alongside your comms. This means you can quickly embed the knowledge needed to deliver exceptional customer service and your teams can fit it around their busy work schedule.
Support your telecoms teams in the flow of work
When it comes to purchases related to technology, (66%) of customers expect excellent service. And telecom companies are expected to provide even better service than most.
Today’s customer wants instant answers, and to provide the level of service your customers demand, your frontline telecoms teams need the information at their fingertips.
Ocasta Engage's knowledgebase provides your staff with real-time, easily searchable access to the most up-to-date information, including the latest data plans, handset promotions, network coverage and finance options. The answers are always within reach to meet the demands of today's tech-savvy customers.
Retain your telecoms staff for longer
Boost employee retention in your telecoms teams by acknowledging and rewarding their hard work. With Ocasta Engage, managers can effortlessly connect with all of their store associates (even those in remote franchises) and field operatives.
It's a simple but effective way to keep all employees informed, engaged, and enthusiastic about their roles. When your telecoms teams are putting in long hours and dealing with customer demands, expressing your appreciation can make a significant difference in their motivation and job satisfaction.
Easy compliance with legal, ethical, and regulatory standards
Your telecoms frontline teams have a lot on their plates. Beyond delivering exceptional customer service, they must ensure 100% compliance with industry regulations, from consumer rights acts to industry standards. It's a challenge to keep everyone consistently informed and up-to-date.
Ocasta Engage offers trackable acknowledgements so you can send out compliance documents and have your telecoms employees confirm that they've read and understood them. Schedule these checks on a daily, weekly, or monthly basis, giving you complete control over your team's adherence to industry standards. Say goodbye to compliance headaches.
Optimise the entire employee experience with user insights
With Ocasta Engage, everything is trackable, so you can make your training, comms and engagement more effective. Instead of relying on guesswork, our insights provide clear guidance into what's working and what's not. This data-driven approach ensures that your efforts are directed where they matter most, leading to improved know-how and performance.
Discover the simplest yet highly effective comms and training platform and transform the performance of your telecoms teams today.
