Embed the know-how needed at the frontline with microlearning & training
Engage’s training and learning gives your frontline team the product and service know-how your customers demand.
Your frontline are ready to serve & exceed customer expectations
Employees often undergo tedious, ineffective training courses on outdated learning tools.
It leads to a learning-doing gap; the illusion that frontline staff know what they are doing, but results, and your customers say otherwise.
Instead of a 45-minute course that tests employees, Engage’s microlearning focuses on continuous learning, not testing. Using techniques from personal apps like Duolingo for a familiar, effective, and different take on your organisation’s learning.
Reinforce, embed, and get the know-how needed
Typical training is usually out of your hands, locked away on learning management systems and tools outside your control.
Engage’s microlearning lets you create short courses in minutes from the content you already have.
Add simple questions to your content to embed the know-how needed.
These techniques are from personal learning apps like Duolingo for a familiar, effective, and different take on your organisation’s learning.
One version of the truth between content & training
Training, comms and operations often offer conflicting info, with staff unsure what is correct.
This leads to confusion, frustration and a fragmented customer experience.
Engage’s microlearning is powered by its knowledgebase. This means the same content in your learning courses can be quickly searched and used for the day-to-day operations staff need for your processes, products and latest offers.
One set of content to manage. One version of the truth.
Knowledge checks keep you on track
Embedding knowledge is important, so the training on Engage focuses on microlearning first.
Whilst microlearning is considered the optimal learning method for busy frontline teams, there are times when you confidently need to verify their understanding of critical concepts.
Use random knowledge checks in your microlearning to evaluate and confirm that understanding. You can have confidence that your staff have learned, understood, and are ready to apply their knowledge in real-world sales scenarios.
Plug the sales knowledge gaps by making learning measurable
Microlearning and embedding knowledge makes your training impactful, but how do you highlight where your frontline teams are struggling?
Every question and every answer in Engage is tracked, so you can instantly see a real-time measure of your learning.
Whether it highlights future training needs, shows what content should be tweaked, or identifies staff who are struggling. Engage gives you the power to close knowledge gaps.
No longer a struggle to find the time to learn
It’s challenging to find the time to learn new skills, especially at the frontline, where customer interactions are the #1 priority.
Stop scheduling hours away from working for your frontline learning.
With Engage’s microlearning, you can work on your skills in short bursts, whether it’s new products, a change of process or an updated customer journey. If a customer or a call comes in, frontline employees can pause and come back later.
Microlearning is the easiest way to learn and retain information in the flow of work.
Get new sales starters excited before day one and beyond
94% of job seekers say there is little consequence to not showing up for their first day — so what can you do to ensure they have the confidence to start?
Engage’s preboarding starts working from the day they accept your offer. It nudges, educates and excites new joiners by giving them access to the information they need to remove uncertainty from starting a new role. Include how to get there, a video from their manager, or the best lunch spots.
Preboarding is available on your new starter’s phone before they’re set up internally. No email is needed.
Don’t be outsmarted by your customers, lead with knowledge
Today’s customers are knowledgeable and extensively research the product they’re considering purchasing. They often know more about the item than the salesperson they talk to.
It’s understandable. They’re only looking at one or two options, yet your frontline team must know hundreds of products, the best way to sell them and how to process each sale.
Microlearning is an excellent way for sales teams to keep up with your products in short bursts without feeling overwhelmed.
Retain, upskill and grow your key frontline employees
Without clear progression, 82% of employees would quit their jobs — so many at the frontline feel stuck in their roles.
In Engage, you can create role blueprints and progression plans for staff to start stepping up. Give them the knowledge and actions needed from them to take their career to the next level.
With our certificates and peer-to-peer recognition, staff can now prove they’ve demonstrated the behaviours and skills required to progress when new opportunities appear in your company.
Works with or without a learning management system
Engage works alongside your corporately managed LMS. Keep your LMS for centrally controlled training used beyond your frontline teams.
Training and comms teams prefer using Engage to quickly create training content alongside their knowledgebase and comms.
You’re in control, from identifying a need to publishing in minutes.
Don’t have an LMS? Engage’s microlearning will let you start with the most modern learning method.
Not everything’s a course — build hype & focus with comms
A microlearning course is fantastic for embedding understanding and knowledge in your team. What about the more minor updates your staff need?
Use Engage’s internal comms and push notifications to keep your frontline team running as effectively as possible.
Keep them in the loop of upcoming changes before they happen, signpost your learning content and excite them to reach their full potential.
Get started with your frontline training app now
Learning, not testing, means your teams have the readiness and know-how without scheduling time away from the frontline.
You and your frontline teams continuously improve by finding and resolving knowledge gaps.
One version of the truth; learning, knowledge and comms sit side by side.
Your frontline teams have everything within their reach, are up to date and are ready to serve.
