A look back at Ocasta Engage in 2023
As 2023 comes to a close, it’s the perfect time to reflect on the achievements the Ocasta team has made over the year. In the past 12 months, we’ve continued our mission of supercharging know-how in frontline teams while having a little fun along the way. Let’s take a look at our most significant highlights.
Feature-packed updates for Ocasta Engage
Our commitment to ease of use and frontline performance improvement was showcased through a series of exciting updates to Ocasta Engage. These features were created with one goal: to improve frontline teams' performance. Let’s take a look at the main ones below;
Prevent costly knowledge gaps with ‘Test Mode’
If you’re not testing your employees' knowledge, it means you have no tangible measure of how well your frontline team has grasped the training information you’re sending them. This can lead to significant learning gaps, which can be costly and, in some cases, risky.
Previously, on Ocasta Engage, you could create microlearning courses designed to train employees but not test them. Now, with the app’s new ‘Test Mode’, you can measure your team’s knowledge and quickly assess their level of capability. This is helpful to support compliance during onboarding or when you need confidence a critical process is understood. See how you can improve know-how in your frontline teams with test mode.
Never miss an internal event again with the frontline calendar
Your frontline employees are busy fulfilling the demands of your customers, which makes staying up to date with the latest events challenging. Sending another internal comms message for your latest business event won’t suffice because it gets lost in the sea of information, and employees forget to note what’s happening in their calendar.
That’s precisely why we launched the frontline calendar in June. Now everyone has a clear view of all upcoming events, whether it's your new product launches, summer sales, social events or engagement campaigns.
The internal calendar ensures that important events are never missed or overlooked again. See how the calendar can support your frontline team.
Stop wasting time recreating target options for your comms with new ‘Audiences’
Targeting your content for specific locations, regions, and people is crucial to ensure maximum engagement of your internal comms. However, having to recreate those targeting options for every post drains productivity. Now, internal comms managers can save time by saving their targeting options under an audience.
Whether you're launching initiatives in waves or managing teams of champions for different product ranges, Audiences allow you to target these groups directly.
See the full overview of audiences here.
And a whole host of new features; check them out below;
Stop articles getting lost with ‘default category’ sort order
Stop wasting time creating comms from scratch with the ability to clone articles and news updates
Prevent repeated events from being forgotten with repeat calendar entries
Stop making it hard to find specific types of events with the new filter by calendar label
Let your teams find what they need even faster with the new search component on the home page
Put an end to reader disengagement with improved readability on larger screens
Send longer meaningful messages to your staff with the increased character limit for Kudos message
Ocasta Engage earns industry recognition
58 badges of excellence for Ocasta Engage from G2
We know Ocasta Engage is a breeze to set up and has industry-leading engagement rates, but it’s always nice to be recognised. G2, the global software review company, awarded us 58 badges in 2023 to acknowledge our commitment to excellence.
We were voted top in our category for providing the best support to our customers, the easiest to do business with, the most straightforward app to set up, the fastest platform to implement, the most accessible app to use and the highest adoption rate amongst users. See the full article here.
It’s great to hear that our users are happy because we know the more straightforward and effortless a SaaS platform is, the more likely employees will engage with it. Just look at Virgin Media O2, who’ve achieved a 98% engagement rate with Ocasta Engage.
“We’ve never had performance like this with any of our comms platforms.”
Jody Myers - Head of Business Planning, Engagement & Communications
Customer results
A big highlight from 2023 was finally launching our case study of results from our work with Virgin Media O2 (VMO2). This is a testament to the real tangible performance results that Ocasta Engage can bring to the frontline workforce, with VMO2 driving 98% engagement and four times more recognition, along with 94% of all comms being read with the platform's help.
Celebrating team success
Recognising that a balance between work and play is needed to carry on performing at our best, we took a break from the daily responsibilities of work and escaped to Alton Towers. Swapping our laptops for roller coasters, we indulged in a day of fun to recharge and reconnect.
So here's a big shoutout to everyone at Ocasta who made the trip one to remember in 2023.
What’s coming up in 2024
Reflecting on 2023, we're incredibly grateful for our team and customers who have been integral to our success.
Next year, you can expect more two-way comms, increased content formats and more interactivity.
