Let your frontline leaders lead, with insights into their team’s engagement
Are you looking to support your frontline leaders with better insights into how your employees are engaging with company communications?
With our latest update, they can explore user engagement metrics further, making it easier than ever to support and improve your team's performance.
What’s new in ‘user engagement’ reporting?
Last month, we introduced the ‘User Engagement’ reporting, which allows you and your employees to see which communications they are engaging with and which they are not.
This month, we’ve expanded these features to provide even more detailed insights.
Get a more precise picture with detailed engagement statistics
For each selected user, you can now view:
Read Articles
Read News
Unread News
Read Alerts
This allows you to drill down further into the data, giving you a precise view of which alerts, news items, and articles have been read.
Why is this important for employee engagement?
See what your team is really paying attention to
Managers can now see exactly which content each employee has engaged with, helping identify who is actively involved and who might need more support. This insight is crucial for tailoring communications to effectively meet the needs of your team.
Spot disengagement before it becomes an issue
By identifying unread content early, managers can address potential disengagement or confusion before it escalates.
This proactive approach helps keep your team aligned and informed.
Map performance to communications
If an employee is underperforming and not engaging with key communications, you can use this data to have more structured, fact-based conversations.
This makes sure that discussions are focused on improvement and are backed by evidence.
Take action with the new features
These improved reporting features provide you with the tools to:
Support employees more effectively by identifying engagement patterns.
Improve communication strategies by understanding what content works best.
Address issues early by spotting disengagement before it impacts performance.
How to use the ‘User Engagement’ reporting?
Access the Manage page
Navigate to the Manage page on the web to access the User Engagement area.Select a user
Choose a specific employee to view their engagement statistics.Review the data
Examine detailed insights on acknowledgements read, courses in progress and completed, and kudos sent and received. Coming soon, you’ll be able to see the engagement with your comms and articles.Take action
Use the data to inform your communications, training, and recognition strategies, ensuring your team stays engaged and motivated.
