85 questions to ask your frontline team about your workplace training

28 Apr

Get The 'Employee Questions Mega Guide' For Your Frontline Teams

For workplace sales training to be effective, it needs to be favoured by your frontline employees. If they don’t find your learning methods relevant, effective or interesting, you will struggle to see results. Aside from poor performance, you could also notice a negative effect on your attrition rates, with 40% of employees willing to leave a company within the first year if the employee training methods aren’t up to their standards.

Providing frontline employees with training is the first step to improving your company’s performance but actually getting them to engage with it is another thing. Sales associates are one of the most challenging groups of employees to connect with because they are constantly on the move, if they’re not busy getting on with their work, they’re dealing with customers to ensure the smooth running of your business.

Building training content that engages them requires constant optimisation and monitoring. Doing so will ensure your approach to learning is one that they find useful.

This is why it’s essential that you ask the right questions to make sure you’re getting an insight into what your frontline workers really want. You don’t need to ask all of the following questions, just select ones which fit well for your business and are relevant to your training programmes.

Questions about accessibility to your workplace training

These questions can be used to help you find out how accessible your employees find your training. This is useful when trying to improve engagement rates because if your employees feel it is a struggle to access your learning content, they just won’t do it.

How easy was it to find the learning content? 1 very easy - 10 very difficult
Was it convenient for you to carry out the workplace training?
How easy was it to navigate your way through the training? 1 very easy - 10 very difficult
Could you access the content whilst you were working or did you have to set time aside before or after work?
Could you access our training content at home?
Do you think our learning content is easily accessible for frontline workers like yourself? If yes or no, please explain why?
How could we make it easier for you to access the learning content?
Was learning material easily available when you needed it whilst on the job? E.g. if you couldn’t process a customer’s transaction?
Did you find the training flexible enough?
Would you like to access our training content through different mediums e.g. on your mobile, tablet, desktop, podcast, video, face to face etc?

Questions about the effectiveness of your workplace sales training?

If your frontline employees don’t find your training useful, engaging or relevant then it’s never going to be very effective. Use the questions below to gauge how helpful your training is and work out if it is viewed as a key learning resource to genuinely improve performance.

Learning every day is essential to improve memory retention. Do you find it easy to learn every day with our training content?
Has the training helped you solve real-life problems in the workplace?
Has the training given you more confidence in the workplace?
Do you feel more capable after completing your training?
On a scale of 1-10, how useful have you found the training content? 1 very useful - 10 not very useful.
Do you remember your training afterwards or is it easily forgettable?
Do you feel the training content meets your needs?
Does the training content fill your skills gap?
Do you feel the training content is specific enough to your particular role?
How do you think the training content has helped you improve as an employee?
Do you think we do enough to strengthen your weaker areas of knowledge?
Do you find our training content engaging?
Do you find our training content relevant?
Do you find our training content easy to follow?
Do you feel like the training fits flexibly around your working day?
How much better would you say you are at your job as a result of using the training content?
When you carry out your workplace training what benefits do you think it will bring to the business if any?
Do we do enough to motivate you to carry on with your workplace training?
Does our workplace training make you want to learn more or less?
Does our workplace training make you want to learn more skills?
Do you feel like there is a purpose behind the training?
If the training wasn’t there do you think workplace performance would suffer?
Do you think our customers benefit from our workplace training?
Is there enough training around providing a better experience for our customers?
Do you think our workplace training makes you more efficient at your job?
If you are in a high-pressure situation at work do you remember tips you learnt from the training?

Questions about the design of your workplace sales training?

Your frontline employees are busy people. They haven’t got time to navigate their way through difficult training systems. Yours needs to be simple to use, easy to follow and captivating to ensure you grab their attention. When your training content is engaging it actually motivates your employees and they begin to hold themselves responsible for achieving their training goals and objectives. Ask any of the following questions to gather evidence that will help you understand whether your training content is exciting or just plain boring.

Does the design of our training content grab your attention?
Do you like the colour scheme used in our content?
Does our training content excite you or bore you?
How do you feel after doing your workplace training?
How easy would you say the design and layout of the content are to follow? 1 very easy - 10 very difficult.
What do you like about the design and layout of the training content?
What do you dislike about the design and layout of the training content?
Is it easy or difficult to track your scores?
Is it easy or difficult to understand what steps you need to take next to improve?
Is it easy or difficult to understand where you went wrong with your answers?
Is there enough feedback to help you understand your mistakes and improve?
Is it easy or difficult to pick up where you left off?
Do you feel you can jump in and out of the training when you have time?
Is there anything about the design or layout that makes you not want to use it?
Is it easy or difficult to see your areas of strength and weakness?
Does our training have everything included which you need to help you reach your goals?
Does the design look modern?
Which words would you use to describe the design or layout?
Does our training motivate you to keep going?
Do you have any examples of designs that you like?
Do you find the training fun?

Questions to assess how well your training is meeting your employee’s needs

If your training isn’t meeting the needs of your frontline workers, you can almost guarantee that they will not be engaged with their learning. Ask these questions to ensure you are meeting their needs and watch engagement levels improve as a result.

Does our training cover everything you want?
Are there areas you wish our training covered but it doesn’t?
On a scale of 1 to 10, how competent do you feel after doing your workplace training? 1 very competent - 10 Not very competent.
On a scale of 1 to 10, how confident do you feel after doing your workplace training? 1 very confident - 10 Not very confident.
Does our workplace training give you the skills you need to progress in your career?
Do you feel like you can easily upskill with our training?
Is there anything you would like to see more of in our training?
Is our training memorable or forgetful?
Do you prefer independent training or training with a class or coach?
Do you prefer reading, watching or listening to training?
Would you like a training mentor?
What motivates you to learn?
Is there more we could do to encourage you to learn?
What stops you from learning?
How could we overcome the barrier to learning which you mentioned above?
Do you enjoy your workplace training?
Do you prefer to learn in the morning, afternoon or evening?
How much time per day would you be willing to dedicate to workplace training? (It can be as little as 5 minutes to 2 hours)
What type of training would be most useful for your role?
Do you feel your line manager does enough to encourage you to learn?
How likely are you to recommend our workplace training to a friend?
Do you feel empowered to learn what you want?
As a company do you think we take training seriously enough?
If you struggle with your workplace training do you feel as though there are members of staff who you can talk to about this?
Do you feel like your workplace training directly affects your job?
Would you prefer more or less workplace training?
Have you seen specific results from carrying out your workplace training?
Do you think we do enough to reward you for your training efforts?

So there you have it, those are all the questions you could ever need to find out how well your workplace training is received by your frontline employees and what you can do to improve.

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